FAQ
WHAT IS YOUR CANCELLATION POLICY?
We have a strict 24 hour cancellation policy. We will hold your reservation with a debit or credit card, there will be no charges until after your appointment. If you do not call a minimum of 24 hours before your appointment or fail to show up, we will charge 100% of your appointment(s) to your card. If you are more than 15 minutes to your appointment we will try our best to accommodate you for the remainder of your appointment time.
Because we are on the smaller end, and we are also affiliated with all hotels and AirBnBs in the area, we tend to book up quickly and value our customers time, as well as our providers who make sure that you recieve your entire time slot.
CAN I BOOK SERVICES FOR MY GROUP?
Absolutely! For groups of 3 or more we have a non-refundable 50% deposit due upon booking. If you need to reschedule your appointments due to a conflict (24+ hrs before you original appointment), the deposit can be applied to the new date.
CAN I TIP MY SERVICE PROVIDER?
Absolutely! Our Service Providers work hard to make sure your service is exceptional and always appreciate any added gratuity. It is customary to tip 20% in the spa industry, however we leave desired gratuity up to our clients discretion.
CAN MY GROUP BRING OUR OWN ALCOHOL?
Absolutely! If you and your group would like to bring your own alcoholic beverages or charcuterie boards, etc., we would be more than happy to supply drink ware and cutlery for the occasion!
CAN I HOST MY BRIDAL PARTY AT YOUR SPA?
Well thank you for considering us! Please email us at booking@milandayspa.com with a list of everyone’s names, services, a phone number and a card number to hold your reservation.
Please keep in mind we can do at maximum 3 mani/pedis at the same time, 3 massages at the same time in separate rooms, and 2 facials at the same time. For larger parties, we suggest that part of your party recieves their nail services, while the others recieve facials/massages. Thank you for understanding.
Finally, we ask that you book at least one month in advance in order for all appointments to be scheduled in the same time frame.
DO YOU OFFER NAIL TIPS OR ACRYLICS?
Unfortunately, we do not offer services for acrylics or tips. We specialize in gel nail polish, SNS and regular nail polish manicures and pedicures.
DO YOU HAVE A STEAM ROOM, MUD ROOM, LOCKERS OR SHOWERS?
Milan Day Spa is a spa boutique, therefore we do not offer the above. We will gladly hold onto any of your belongings at the front desk with our concierge. Our massage providers use just enough essential oil that you will not leave feeling oily and greasy.
DO YOU OFFER PARKING?
Because we are located on the middle of Broughton St in downtown Savannah, we unfortunately do not have reserved parking for our guests. We suggest that all of our clients give themselves ample time before their appointment(s) to look for parking, especially on the weekends. However, there are two parking garages near us - State Street and Congress St Garages are only a two-minute walk from the spa and are easily accessible.
We highly recommend arriving downtown a couple hours before you're appointment & enjoy all that Savannah has to offer before walking to us for your appointment.
ARE YOU HANDICAP ACCESSIBLE?
Unfortunately, because of historical preservation of our building, we are not entirely handicap accessible. You will be required to walk up a flight of stairs for any Wax, Massage, Facial, or Lash Extension service. However, all of our Nail and Hair care services are performed on our ground floor.
GIFT CARD POLICY
All gift card purchased are set to expire a year after purchase date, we do not honor any gift cards brought in for use after expiration date has passed.
WHAT KIND OF DISCOUNTS DOES YOUR SPA OFFER?
We offer discounts to students, first responders, military, Gulfstream Employees, and Teachers! A valid ID upon checkout is required to apply your discount.
DOES YOUR SPA HAVE A MAKE UP ARTIST?
Yes! We have a make-up artist available.
I AM PREGNANT, CAN I STILL GET A MASSAGE?
Of course! We require that our prenatal massage clients be past their first trimester with a doctor's approval, just to be on the safe side. Instead of lying face down, you will be positioned on your sides with a pregnacy cushion for support. Happy mama, happy baby!
WHAT SHOULD I DO BEFORE A WAX?
We ask that you do not shave or trim your hair, and that it be a minimum of ¼ of an inch long. This is to ensure that the wax can be applied to the hair and not your skin. Our estheticians will trim and groom if need be. We suggest that you exfoliate afterwards with our sugar scrub to prevent any ingrown hairs!
CAN I STILL GET A WAX IF I AM ON MY MENSTRUAL CYCLE?
We suggest that you reschedule, just so that you are comfortable.